Privacy Policy
Effective Date: 11/08/2025
At HiSaan Equine, we are committed to protecting your privacy and handling your personal data with the utmost care and respect. This Privacy Policy explains how we collect, use, and protect your information in accordance with the UK GDPR and relevant data protection laws.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Name, address, email address, and phone number
- Payment information (processed securely through our trusted payment partners; we do not store your bank or card details)
- Order history and purchase details
- Delivery and billing addresses
- Preferences, feedback, and communication records
- Device and browsing information when you visit our website (e.g., IP address, browser type)
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Manage delivery and returns
- Communicate with you about your order or account
- Provide customer service and support
- Improve your shopping experience and personalise our services
- Comply with legal obligations
3. How We Protect Your Data
Your personal data is stored securely. We implement appropriate technical and organisational measures to protect it from loss, misuse, unauthorised access, or disclosure.
All payment information is encrypted and processed securely by trusted third-party providers (e.g., Apple Pay, Stripe).
HiSaan Equine does not store or retain your credit card or bank account details on our servers.
4. Sharing Your Information
We do not sell or rent your personal data.
We may share limited information with trusted service providers to help deliver our services, such as:
- Payment processors (e.g., Apple Pay, Stripe)
- Courier and logistics partners
- IT and website support providers
All partners are contractually required to respect and protect your data.
5. Your Rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict processing of your data
- Request the transfer of your data to another service
- Withdraw consent at any time (for example, for marketing emails)
To exercise any of your rights, please contact us at:
📩 Email: info@hisaanequine.com
6. How Long We Keep Your Information
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, including for legal, accounting, or reporting requirements.
7. Cookies
We use cookies and similar technologies to enhance your website experience, track usage, and tailor content. You can manage your cookie preferences through your browser settings. See our Cookie Policy below for more details.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically.
Any significant changes will be clearly communicated on our website.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📩 Email: info@hisaanequine.com
10. Cookie Policy
When you visit HiSaan Equine, we may place cookies on your device to:
- Ensure the website functions properly
- Analyse site traffic
- Personalise your shopping experience
You can manage or disable cookies at any time via your browser settings.
By continuing to browse our site, you consent to our use of cookies.